Warranty Coordinator with Dutch

Our Client decided to enlarge the Customer Experience Support Centre in Gdańsk.

As pioneers and a global leader, company is ambitious to write forward their success story, inspiring and shaping industry. As the world in which they operate with class-leading products, intelligent services and innovative digital solutions is constantly changing.

Warranty Coordinator is responsible for providing administrative support in the warranty process, processing claims and being the link between claim issuer and technical specialist on a Dutch market.

If your Dutch & English are fluent and you are willing to take on a new challenge and learn let's talk! We will happily provide you more details about the offer.

What we expect

• University Degree in relevant field will be an asset
• Relevant experience
• Fluent Dutch (about B2 level)
• Fluent English (about B2 level)
• Experience in stakeholders management on different levels
• Knowledge of SAP or the other ERP class system would be an advantage
• Ability to work independently and under time limits
• Business understanding and knowledge of KPI and customer success criteria
• Self-starter & self-motivated, proactive attitude
• Strong interpersonal and communication skills to effectively deal with internal customers
• Good sense for details

Employment agency entry number 47

this job offer is intended for people over 18 years of age

What we offer

• Contract of employment
• Hybrid work (after an onboarding)
• Work in a comfortable and modern office in Gdańsk
• A package of training in the first months of work
• Being a part of knowledge sharing process internationally
• Supportive workplace and development possibilities while taking part in internal corporate projects
• Annual bonus
• Co-financing parking
• Private medical healthcare
• Multisport card
• Life insurance

Your tasks

• Oversee and coordinate claims related to services provided by dedicated service centers
• Coordinate and process warranty claims between dealer network and factories both in English and Dutch language
• Support the equipment handover process and coordinate the logistic aspect of the handover execution
• Cooperate and continuously communicate with sales representatives, customers, vendors and other internal stakeholders to execute sales operations smoothly and to provide timely solutions & replies
• Identify process improvement opportunities and support the implementation
• Provide good customer service for internal and external customers and find ways to improve the experience
• Execute the defined KPI targets
• Observe all safety procedures and instructions and assist in maintaining a safe working environment including the reporting of any accidents, hazards, near misses, defects or damages to Company equipment to your line manager or Health and Safety